Terms of service

OVERVIEW

Welcome to PetMobilityPro.

PetMobilityPro is an online store dedicated to providing mobility support products for pets, including assistive devices and rehabilitation solutions designed to improve pets’ quality of life.

This website is operated by ZHUZHOU RUILONG TRADING CO., LTD., trading as PetMobilityPro.

Registered in United Kingdom
Company Number: 17094469
Registered Office Address: 128 City Road, London, EC1V 2NX
Contact Email: info@petmobilitypro.com

Our store is powered by Shopify.
By accessing or purchasing from our website, you agree to these Terms of Service and our related policies.

SECTION 1 – USE OF OUR SERVICES

You agree to use our website for lawful purposes only and to provide accurate and complete information when making a purchase.
We reserve the right to refuse or cancel orders where necessary, including in cases of suspected fraud, pricing errors, or product availability issues.

SECTION 2 – PRODUCTS

We aim to ensure that all product descriptions, images, and specifications accurately represent the products we offer.
However, minor variations may occur due to device display settings or product updates.

SECTION 3 – ORDERS & PAYMENTS

All orders are subject to acceptance and availability.
Prices and promotions may change without notice. Payment must be completed before an order is processed.
We reserve the right to cancel or refuse any order if necessary.

SECTION 4 – SHIPPING

We primarily serve customers in the United Kingdom,Germany and aim to process and dispatch orders within a reasonable timeframe.
We may offer international shipping on a case-by-case basis. Availability, delivery times, and shipping fees for orders outside the United Kingdom&Germany may vary and may require confirmation prior to dispatch.
For full details regarding shipping methods, delivery times, and fees, please refer to our Shipping Policy

SECTION 5 – RETURNS & REFUNDS

We are committed to customer satisfaction and comply with applicable consumer protection laws, including UK&Germany consumer regulations where applicable.
For full details regarding returns, refunds, and eligibility, please refer to our Refund Policy

SECTION 6 – CUSTOMER SUPPORT

We are committed to providing responsive customer service.

Email: info@petmobilitypro.com
Response Time: within 24–48 hours

SECTION 7 – PRIVACY

Your personal data is handled securely and in accordance with our Privacy Policy.

SECTION 8 – LIMITATION OF LIABILITY

To the extent permitted by law, PetMobilityPro shall not be liable for indirect or incidental damages arising from the use of our products or services.
Nothing in these Terms affects your statutory rights as a consumer.