Shipping policy

Shipping Information

Processing Time

Orders are processed and dispatched within 1–3 business days. Our processing team operates Monday through Saturday, excluding public holidays.

Orders placed before 2:00 PM (14:00) London Time (GMT/BST) are typically processed on the same business day.

Orders placed after 2:00 PM (14:00) London Time, on Sundays, or on public holidays will be processed on the next available business day.

Shipping Destinations

We currently provide reliable shipping to the United Kingdom, Germany, France .
International Inquiries: If your country or region is not available at checkout, please contact us at info@petmobilitypro.com. We will do our best to find a shipping solution for your specific location.

Shipping Time & Fees

Standard Shipping:
5–8 business days(United Kingdom)
7–9 business days(Germany/France)

Total Delivery Time:
6–11 business days(United Kingdom)
8–12 business days(Germany/France)

United Kingdom

Order Amount	Shipping Fee
£0.00 – £69.00	£5.00
Over £69.00	FREE

Germany/France

Order Amount	Shipping Fee
€0.00 – €79.00	€6.00
Over €79.00	FREE

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to your email so you can monitor the delivery status of your package.

Shipping Cost Disclosure

Shipping fees are calculated based on the destination country and order value.
The final shipping cost will be displayed at checkout after the delivery address is entered and before payment is completed.
No hidden fees will be added after an order is placed. Orders eligible for free shipping will automatically receive the discount at checkout.

Address & Delivery Disclaimer

Please ensure your shipping address is accurate. We are not responsible for delays caused by incorrect information. If a package is returned due to an incorrect address, reshipment fees may apply.

Taxes & Duties

All prices displayed on our website include applicable taxes where required.
Customers in the United Kingdom will not be charged any additional taxes, VAT, import duties, or customs fees at the time of delivery for orders placed through our store.
The total amount shown at checkout is the final amount payable for your order, excluding any optional services specifically selected during checkout.
If any exceptional customs-related issue arises, customers are encouraged to contact us at info@petmobilitypro.com and our support team will assist in resolving the matter promptly.

Important Note: For refused or undeliverable packages, the original shipping fee and any return shipping costs incurred by the carrier will be deducted from your refund.