Terms of service

OVERVIEW

Welcome to PetMobilityPro.

This website is operated by PetMobilityPro, a trading name of ZHUZHOU RUILONG TRADING CO., LTD., a company registered in England and Wales under company number 17094469, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

Throughout the site, the terms “we”, “us” and “our” refer to PetMobilityPro.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced on this website.

If you do not agree to these Terms, you should not access or use our website.

SECTION 1 – USE OF OUR SERVICES

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for any fraudulent or unlawful purpose;

Interfere with the security or operation of the website;

Submit false, inaccurate, or misleading information;

Attempt to gain unauthorized access to any part of the website.

We reserve the right to refuse service, cancel orders, or terminate accounts where necessary.

SECTION 2 – PRODUCTS

We make every effort to ensure that product descriptions, specifications, and images accurately represent the products offered for sale.

However:

Product images may appear differently depending on screen settings and device displays;

Minor variations in color, packaging, design, or manufacturing details may occur;

Product information may be updated from time to time without notice.

Such variations shall not be considered product defects.

SECTION 3 – PRODUCT DISCLAIMER

PetMobilityPro products are intended to provide mobility assistance and support for pets.

Our products are not veterinary medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

Customers should consult a qualified veterinarian regarding the suitability of any mobility aid, support harness, or rehabilitation product for their pet.

PetMobilityPro shall not be liable for decisions made regarding veterinary treatment, diagnosis, or care.

SECTION 4 – ORDERS & PAYMENTS

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order;

Limit quantities purchased;

Correct pricing, product, or typographical errors;

Cancel orders affected by technical issues, pricing errors, or suspected fraud.

Payment must be successfully completed before an order is processed and dispatched.

SECTION 5 – SHIPPING & DELIVERY

We primarily serve customers in the United Kingdom and Germany.

Delivery estimates provided on our website are for guidance only and are not guaranteed.

Delivery delays caused by carriers, customs, weather conditions, public holidays, or circumstances beyond our reasonable control shall not constitute grounds for compensation.

Risk of loss and title to products pass to the customer upon confirmed delivery to the shipping address provided at checkout.

For complete details, please refer to our Shipping Policy.

SECTION 6 – RETURNS & REFUNDS

We are committed to customer satisfaction and comply with applicable consumer protection laws.

All returns, refunds, eligibility requirements, return shipping responsibilities, and inspection procedures are governed by our Refund Policy.

Please review our Refund Policy before requesting a return.

Returns requested due to changes in personal circumstances, changes in a pet’s condition, no longer requiring the product, incorrect size selection, or personal preference are treated as customer-related returns and are subject to the terms outlined in our Refund Policy.

SECTION 7 – CUSTOMER SUPPORT

We aim to provide responsive customer support.

Contact Email:
info@petmobilitypro.com

Response Time:
1–2 business days

SECTION 8 – PRIVACY

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using our website, you consent to such processing.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

Product descriptions;

Images;

Logos;

Graphics;

Website design;

Text content;

is owned by or licensed to PetMobilityPro and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, PetMobilityPro shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of our website;

Use of our products;

Inability to use our products;

Delayed delivery;

Third-party carrier issues.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.