If you’re unsure, you’re not alone.
Before Choosing Mobility Support
How do I know if my dog really needs mobility support?
If your dog hesitates to stand, walks unsteadily, tires easily, or avoids normal activities, extra support may help. Mobility aids are not only for severe cases — they’re often used to improve comfort and safety early on.
Is it too early to use a harness or wheelchair?
There is no single “right time.” Many dogs use mobility support temporarily or only as needed. Starting early can help prevent falls and reduce strain.
My dog can still walk — should I wait?
Not necessarily. Support can help dogs move more safely before mobility becomes a bigger issue. Waiting isn’t always the gentlest option.
What if my dog has more than one condition (IVDD, arthritis, age-related weakness)?
That’s very common. Mobility support is designed to assist movement, regardless of the diagnosis. We always recommend choosing support with your vet’s guidance.
Are your products suitable for both dogs and cats?
Yes, many of our products, like strollers, carriers, some wheelchair and wellness items (beds, heating pads), are designed for use with both dogs and cats. Please check the individual product specifications for details.
Using Mobility Support
Will my dog stop trying to walk if I use support?
No. When used correctly, mobility aids often help dogs stay more active by reducing pain and instability.
Is mobility support uncomfortable or painful?
Properly fitted support should never cause pain. Most dogs adjust quickly, especially when introduced calmly and gradually.
What if I choose the wrong product?
That worry is completely understandable.
If you’re unsure, we encourage you to contact us before purchasing — we’re happy to help you choose and adjust, so you don’t end up with the wrong product. There’s no pressure to get it perfect right away.
Shipping & Returns
What are your shipping options and costs?
Enjoy free shipping on orders over £99. Delivery typically takes 8-17 business days. For more details, please visit our [Shipping Policy].
What is your return policy?
For hygiene reasons, certain items are not eligible for returns and will be clearly marked on their product pages. For all other items, we want you and your pet to be completely satisfied—returns are accepted within 30 days of purchase for items in new and unused condition. Please see our full Return Policy for detailed instructions.
What do I do if I need to return something?
Email our friendly Customer Service team at info@petmobilitypro.com, and we’ll provide you with your Return Authorization number and instructions for returning your items. Easy as that!
How long do I have to return something?
We offer all our customers a 30-day return policy on all of our products. Have questions? Contact us and our Customer Service team will be happy to help!
How do I track my order?
We’ll send you emails to update you on the progress of your order, or you can check its progress in Tracking Order.
If you have any questions or need support, we’re here to help. Simply fill out the form below or email us at info@petmobilitypro.com.