Return Policy

Returns & Exchanges
 We want you to be happy with your purchase! If you need to return an item, please reach out to us at info@petmobilitypro.com with your order number, the product name, and a brief explanation of the issue.

  • Return Window: You have 30 days from the date of delivery to request a return for a refund.

  • No Exchanges: Currently, we are unable to process direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order at your convenience.

  • Return Address: Returns must be sent to our designated return facility. The return address will be provided upon approval of your return request.

  • Hygiene & Condition: For hygiene reasons, certain products (such as pet support harnesses or wearable items) cannot be returned once used. Items must be unused, in original condition, and returned with all original packaging.

Return Shipping Costs

  • Customer-Related Returns: For returns due to change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

  • Seller-Related Issues: If the return is due to our error (e.g.defective, damaged, or incorrect item received), we will cover the return shipping costs or provide a prepaid label.

Refund Process
 Once your return is received and inspected, we will issue a refund for the product price to your original payment method within 10 business days.

  • Please note: For customer-related returns, original shipping fees (if applicable) may be deducted from the final refund. We do not charge any restocking or transaction fees. For seller-related issues, a full refund will be issued.

Order Cancellation

  • If your order hasn’t shipped yet, you may request a cancellation by contacting info@petmobilitypro.com.

  • Orders that have already been dispatched cannot be canceled and must follow the standard return process.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is not due to a fault or error on our part, the customer is responsible for return shipping costs, and original shipping fees are non-refundable.